Delivery and Returns
Can I return my order?
We’re happy to exchange or refund any purchase that doesn’t prove suitable. Please pack purchases carefully and return them to address ( 28 Granton Rd, Edinburgh EH5 3QS ), in their original condition, with labels intact, within 7 days of receipt.
As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us in the most appropriate way. In such circumstances we’ll happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We’ll refund the cost of rejected items or cancelled orders (including the original dispatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.
We do not accept online orders outside the Edinburgh region. For orders outwith this region please contact us to discuss your delivery.
If you request a refund on items purchased online due to not being able to pick up from store or no longer require/want the goods then an administration fee of 5% will be deducted from the total cost of the original purchases to cover transaction fees.